FAQs
How can I place a order?
You can place an order via our website or you can message us via social media for assistance.
How long will it take for my order to be delivered?
We currently have two shipping options on our website:
Standard 2nd class shipping: 2-4 business days
Express shipping: 1-3 business days
Via Royal Mail
For orders placed before midday, parcels will be sent out the same day. Otherwise, we aim to dispatch all orders within 1 business day.
Do you offer international shipping?
Yes! However, we offer international shipping only for Europe at the moment.
There are two shipping options on our website:
Standard (untracked): 3-5 business days
Tracked & Signed: 3-5 business days
Via Royal Mail
For orders placed before midday, parcels will be sent out the same day. Otherwise, we aim to dispatch all orders within 1 business day.
What is the returns policy?
We accept returns within 14 days of confirmation of postage. The product must be in it's original condition. Once received, a refund will be sent within 5-7 working days.
What is the exchange policy?
We accept exchanges within 30 days of confirmation of postage.
How can I change or cancel my order?
If you would like to cancel your order, please inform us via any social media channel or Whatsapp messaging as soon as you can and we will assist you in the cancellation.
If you would like to change your order please send us a message via any social media channel or via Whatsapp messaging as soon as you can with your order details and the product details you would like to change your order for.
Do you currently have any offers available?
We run a shipping discount all year round for UK deliveries with free shipping on orders £40 or above. The discount will be applied automatically at checkout.
We feature other seasonal promotions that include exclusive discount codes. Keep an eye on our homepage and social media channels for announcements regarding these special offers.
How do I choose the correct size khussa?
Please refer to our SIZE GUIDE tab for more information on sizing.
Will my khussas/juttis be comfortable?
Comfort was a primary focus in the creation of our products. Therefore, we have ensured that every pair of khussa is made with extra comfort padding.
For optimal comfort, we recommend the breaking in any new pair of shoes.
How do I care for my khussas/juttis?
For cleaning we recommend using a damp cloth to wipe the leather. If deeper cleaning is required use warm water mixed with a small amount of fairy liquid and use a clean cloth to gently scrub the area that requires cleaning.
For our heritage, leather collection in particular, to keep your khussas shiny and to keep the upper, coloured leather in good condition, we advise to use a small amount of mustard oil on a soft cloth and rub against the coloured leather.
If you require further assistance you can get in contact with us through any of our social media channels.
Is it suitable to wear my khussas/juttis in wet weather?
The leather sole means these can be worn outdoors however, wearing khussa shoes in the rain is generally not recommended. Khussas are often made from leather or other materials that may not be water-resistant. Exposure to water can cause damage, discoloration, and deformation of the material, affecting both the aesthetics and structural integrity of the shoes.
If your khussas do get wet, allow them to air-dry naturally, avoiding direct heat sources, and consider using a leather conditioner to help maintain the material's quality.
We recommend wearing them indoors, on terraces and in gardens, just as Mughal royalty would have done!
How do I store my khussas/juttis?
To maintain the shape and condition of khussa shoes, it is recommended to store them in a cool, dry place away from direct sunlight.
Consider stuffing them with tissue paper or using shoe trees to help preserve their form. Additionally, keeping them in the velvet dust bag provided or in a breathable storage container to protect them from dust and potential damage.
Avoid storing khussa shoes in plastic bags or airtight containers, as this may lead to moisture retention and affect the material. Regularly cleaning and airing them out before storage can also contribute to their longevity.